Case Study 2 - Implementing Change within Banking & Financial Services:

Pressured, fast moving, regulated, sales focussed. All words that describe the financial services industry in the 21st Century. Changesmith involvement in financial services goes back to 2002 when Changesmith Training won the opportunity to support a range of initiatives consistent with it's track record of expert facilitation skills and process knowledge.

Early work supporting M&A activity within what is now known as RBS developed into involvement with the implementation of the BASEL2 accord on operational risk. Recently work has been influenced by factors such as the implementation of Treating Customers Fairly (TCF) and changes linked to the economic & political climate within the sector.

As a case study, or demonstration of competence each initiative and subsequent initiatives benefit from the Changesmith commitment to:

 

  1. Understand the key drivers and measures associated with the initiative and report openly against their achievement.
  2. Discuss needs openly and honestly with key stakeholders and adapt where necessary.
  3. Integrate professionally into the clients culture whether as an interim resource or service providing consultant.

 

At Changesmith we believe passionately about the affective implementation of organisational change and the business benefits of effective employee engagement, development and communication.


Recent work within the financial services sector has included:

 

  • Implementing a competency based, FSA/TCF compliant recruitment & selection process for the Nationwide Building Society.
  • Preparing line management to effectively communicate significant organisational changes with the LTSB Group of businesses.
  • Working with business managers from LTSB Retail Banking to understand & identify local market conditions and adapt business plans to optimise benefits.
  • Accelerating the sales competency development process within call centres for Nationwide Building Society.
  • Coaching hiring managers through the process of assessment centre development for specialist hires within legal, finance, regulatory and business services areas of the Nationwide

 
 
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